Video placeholder: Human handoff and agent takeover
Module 4: Support operations
Length:
6:20
Human handoff and agent takeover
Show when AI should hand a conversation to a person, how an agent takes over, and how to return the workflow to a resolved state without losing context.
What this tutorial covers
- Recognizing when handoff is safer than automation
- Taking over with conversation context intact
- Closing or resolving the handoff cleanly