Video placeholder: Troubleshoot widget visibility and replies
Module 3: Widget and customer conversations
Length:
6:10
Troubleshoot widget visibility and replies
Give customers a practical diagnostic order for the most common widget issues: script placement, bot key, allowed origins, network requests, and handoff state.
What this tutorial covers
- Checking why the launcher does not appear
- Checking why the bot does not answer
- Knowing when the issue should become a support ticket