Video placeholder: Test answers in Playground before launch
Module 2: Knowledge and answer quality
Length:
5:40
Test answers in Playground before launch
Use Playground to test real customer questions, compare expected and generated answers, and catch weak knowledge or unsafe automation before the widget is published.
What this tutorial covers
- Testing common, edge-case, and policy questions
- Reading answer quality before going live
- Deciding when the answer needs a source update