Video placeholder: Prepare your Knowledge Base sources
Module 2: Knowledge and answer quality
Length:
7:10
Prepare your Knowledge Base sources
Explain which source material belongs in the Knowledge Base, how to avoid outdated or conflicting content, and how to structure sources so answers stay grounded.
What this tutorial covers
- Choosing approved customer-facing sources
- Removing stale, duplicated, or contradictory content
- Structuring knowledge before customer traffic arrives