March 28, 2026
Support Ticket System & Help Center
A full-featured customer support ticketing system alongside a public Help Center and Knowledge Base.
New
Ticket system: customers can open, track, and reply to support tickets directly from their account portal.
New
Help Center with public ticket submission at /tickets.php, no login required to report an issue.
New
Superadmin support panel for internal agents to manage, prioritize, and respond to tickets.
New
File attachments for screenshots, logs, PDFs, and other context on ticket creation and replies.
New
Ticket statuses: New, Open, Pending, Resolved, and Closed, with automatic reopening on customer reply.
New
Internal notes visible only to agents, keeping private context out of the customer thread.
New
Rate limiting on ticket creation to reduce abuse and protect support operations.
Improved
Post-login deep linking returns customers directly to the ticket they tried to open.
March 10, 2026
Trust Center & Compliance Hub
A dedicated Trust Center with security documentation, compliance evidence, and legal resources in one public portal.
New
Trust Center at /trust.php for security posture, legal documents, and compliance status.
New
Security overview covering encryption, infrastructure, and access controls.
New
Vulnerability Disclosure Program with responsible disclosure guidance and response SLAs.
New
Subprocessors list for transparent disclosure of third-party vendors handling customer data.
New
Data Processing Agreement and Privacy Policy content integrated into Trust Center subpages.
New
SOC 2 Type II evidence page and penetration testing reports section.
New
Business Continuity and Disaster Recovery documentation page.
Improved
Shared Trust Center navigation now resolves relative URLs correctly across subpages.
February 21, 2026
Product Roadmaps & Changelog
A public roadmap board with lane filtering and direct changelog handoff between planning and release communication.
New
Public roadmap page with Planned, In Progress, and Shipped lanes.
New
Roadmap cards show signal source, owner, key metric, and progress for each initiative.
New
Private scoring fields stay separate from the public roadmap view.
New
Signal feed panel shows how support, sales, and customer demand map to roadmap items.
New
Changelog page with version timeline, category filtering, and inline release entries.
Improved
Shipped roadmap items can link directly into release notes without duplicating the narrative.
February 7, 2026
Omnichannel Inbox & Human Handoff
Agent inbox for widget conversations with human handoff, assignment, and conversation history.
New
Agent Inbox gives superadmins and workspace agents one shared view of live widget conversations.
New
Human handoff lets the AI bot escalate to a live agent while preserving the message history.
New
Conversation labels now include AI-handled, Pending handoff, With agent, and Resolved.
New
Read-only audit view supports compliance reviews of past inbox conversations.
New
Inbox analytics track response times, handoff rates, and conversation volume per bot.
Improved
Widget chat now shows an agent-joined banner and real-time typing indicators during handoff.
Fix
Fixed an issue where ending handoff did not always reactivate the AI bot on the client side.
January 27, 2026
Enterprise Security: SSO, 2FA & Audit Logs
Enterprise identity features with SAML/OIDC SSO, email-based two-factor authentication, and immutable audit logs.
New
OIDC/SAML SSO can be enforced for all workspace members through a standards-compliant identity provider.
New
Email 2FA can be enabled per user or enforced workspace-wide by admins.
New
Persistent auth sessions with IP and User-Agent binding trigger step-up verification on device change.
New
Audit log records security-sensitive actions with actor, IP, and timestamp.
New
Email domain allowlists block users outside approved domains from console access.
New
Administrators can remotely revoke all active sessions for a user.
Improved
Login now supports Google OAuth and GitHub OAuth with the same return-URL flow.
January 20, 2026
Advanced Analytics & Observability
Conversation-level traces, cost attribution, and exportable dashboards for production-grade observability.
New
Trace viewer records full LLM request and response details with latency, token counts, and model used.
New
Cost attribution shows usage by workspace and bot, with a clear breakdown by OpenAI model and feature.
New
Real-time dashboard combines active bots, conversation count, token spend, and success rate.
New
Custom analytics exports provide CSV data for conversation logs, token usage, and lead data.
New
Status page and RSS feed provide uptime, incident history, and subscribe-to-updates flow.
Improved
Analytics now separates AI-handled and human-handled conversation volumes.
January 14, 2026
Cost Controls & Model Policy
Hard budget caps and a streamlined OpenAI support stack with predictable routing and lower operating cost.
New
Model policy keeps per-bot routing inside a lean OpenAI support stack with a default budget model and optional upgrade path.
New
Hard cost caps set monthly budget limits per bot or workspace.
New
Rate limiting by domain and API key helps protect workspace budgets.
New
Budget alert webhooks can fire when 80% or 100% of the monthly cap is reached.
Improved
Gateway routing latency was reduced for faster support interactions.
Fix
Fixed an edge case where a usage-limit webhook could fire twice during concurrent requests.
January 9, 2026
Knowledge Base & Bot Studio
A visual knowledge base editor and bot conversation studio from content ingestion to playground testing.
New
Knowledge Base can ingest documentation from URLs, file uploads, or manual text blocks.
New
Bot Studio provides a visual interface for prompts, tone, intents, and live response testing.
New
AI Quality panel surfaces conversations where the bot lacked confidence or needed review.
New
Rich text editor supports internal KB article creation and editing.
New
Scheduled URL re-sync keeps embedded source content fresh.
Improved
Knowledge retrieval accuracy improved with hybrid BM25 and vector search ranking.
January 5, 2026
Role-Based Access Control & Workspaces
Team collaboration with multi-workspace support, RBAC, and invite/onboarding flows.
New
Users can belong to multiple organizations and switch context from the dashboard.
New
RBAC supports Owner, Admin, Editor, and Viewer roles per workspace member.
New
Owners can invite team members by email with role pre-assignment.
New
Guided onboarding checklist covers bot creation, knowledge, widget publishing, and activity review.
Improved
Audit logs now include actor IP address and user agent for workspace-level actions.
Fix
Login sessions now persist correctly across subdomains and browser restarts when Remember Me is checked.
January 2, 2026
Specteron Public Beta
The initial public release of Specteron as an AI customer support and chatbot platform.
New
Specteron Gateway launched as an OpenAI-powered support gateway with tokenized API key management.
New
Embeddable chat widget can go live on a website with one script snippet.
New
Basic cost dashboard tracks token usage, spend, and conversation counts per bot.
New
Lead capture collects visitor name and email inside the chat flow.
New
Google and GitHub OAuth support faster account creation.
New
Email verification, forgot-password, and secure reset-password flows are included.
New
Data is encrypted in transit and at rest, with bcrypt-hashed credentials.
