Requester-scoped access
Ticket creation and history stay attached to the signed-in requester and the active workspace.
Back to Help Center
Support Tickets
Choose the right path for bugs, billing questions, account access, and support cases that need a private reply tied to your workspace.
Help Center / Tickets
Private requester-scoped threads
Quick note: You can review the ticket flow here first. Secure sign-in happens only when you open create or your queue.
Support flow is ready
Create a ticket or jump back into your queue
Create and ticket history both open behind secure sign-in and stay tied to the right workspace.
Replies, updates, and attachments stay in one place
Files stay with the case
Use tickets when screenshots, billing details, or reproduction steps need to stay in one thread.
Help Center still comes first
General how-to questions belong in the library. Tickets are for support that needs workspace context.
Choose your path
Start a new case or reopen an existing one
Start a new request when something needs investigation, or reopen the conversations already connected to your account.
New request
Best starting point
Create a ticket
Start a new tracked request for bugs, billing questions, onboarding help, or account access issues.
- Add details and attachments in the next step.
- Best for anything that needs a tracked support thread.
- Replies and status changes stay attached to your account.
Existing threads
Your history
My Tickets
Review your active and resolved conversations, check the latest reply, and pick up the thread where you left it.
- See ticket status, latest activity, and reply history.
- Open past requests without losing workspace context.
- Sign in first to access your existing support queue.
Support flow
One queue for support that needs a tracked reply
Use tickets when the answer depends on your workspace, billing history, or a bug that needs follow-up. General how-to questions still belong in the Help Center first.
FAQ
Before you open a ticket
Quick answers about when tickets are the right path and what happens after you choose one.
Use the Help Center for setup guides, troubleshooting steps, and general product questions. Use tickets when the answer depends on your workspace, billing history, attachments, or a bug that needs investigation and follow-up.
Yes. Ticket creation and ticket history sit behind secure sign-in so every request stays tied to the right requester and workspace.
Bugs, billing questions, account access problems, onboarding blockers, and anything that needs files, screenshots, or a tracked support reply belong in tickets.